At El Royale Casino, we take your privacy and the security of your personal information very seriously. This Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, use, disclose, and protect your data. We are committed to ensuring that your information is handled responsibly and in accordance with all applicable laws and regulations.
Information We Collect
El Royale Casino may collect various types of personal information from you, including but not limited to:
- Personal Identifiers: encompass details such as your name, birthdate, email address, contact number, and residential address.
- Financial Information: When you make deposits or withdrawals, we may collect payment card details, bank account information, and transaction history.
- Gaming Activity: We collect data related to your gaming activity, including game preferences, bets placed, and winnings.
- Technical Information: This includes your IP address, device information, and browser information.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing and gaming activity on our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
El Royale Casino uses the information we collect for various purposes, including:
- Account Management: We use your personal information to create and manage your casino account, including verifying your identity and age.
- Customer Support: Your information helps us provide you with effective customer support, including responding to your inquiries and resolving issues.
- Gaming Services: We use your data to deliver our gaming services, including processing deposits and withdrawals, tracking gaming activity, and awarding bonuses.
- Communication: We may use your contact information to send you promotional offers, newsletters, and updates about our services. You can opt-out of these communications at any time.
- Security: Your data is crucial for ensuring the security and integrity of our platform. We use it to detect and prevent fraudulent activity, protect against security breaches, and enforce our terms and policies.
- Legal Compliance: We collect and retain certain data to comply with legal and regulatory requirements, such as anti-money laundering (AML) and know your customer (KYC) procedures.
Sharing Your Information
El Royale Casino may share your personal information with third parties in the following situations:
- Service Providers: We may share your data with third-party service providers who assist us in operating our platform, including payment processors, customer support services, and marketing partners.
- Legal Requirements: We may disclose your information when required by law or in response to legal requests, such as court orders or subpoenas.
- Protection of Rights: We may share data to protect our rights, privacy, safety, or property, or that of our players, business partners, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Data Security
At El Royale Casino, we implement standard industry security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or any form of destruction. Our data security protocols encompass encryption, access controls, routine security evaluations, and ongoing staff training, all aimed at upholding the confidentiality and integrity of your data.
Retention of Data
We retain your personal information for the duration necessary to fulfill the objectives as described in this Privacy Policy or as mandated by legal requirements. Once the data is no longer required, we take diligent steps to either securely delete it or anonymize it to safeguard your privacy.
Your Rights
As a user of El Royale Casino, you have certain rights regarding your personal information, including:
- Access: You can request access to the personal data we hold about you.
- Rectification: You can request corrections to any inaccuracies in your data.
- Deletion: You can request the deletion of your personal information, subject to legal requirements.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Object: You can object to the processing of your data for certain purposes, such as direct marketing.
- Withdraw Consent: Where we rely on your consent for processing, you can withdraw your consent at any time.
To exercise these rights or for any privacy-related inquiries, please contact our Data Protection Officer (DPO) using the provided contact information.
Children’s Privacy
El Royale Casino does not knowingly collect or solicit personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.
Changes to This Privacy Policy
El Royale Casino reserves the right to make periodic updates to this Privacy Policy in order to align with modifications in our practices or meet legal requirements. Any revisions to the Privacy Policy will be publicly posted on our website, and the updated version will become effective immediately upon posting. We strongly recommend that you routinely review this Privacy Policy to remain informed about our data handling practices.
Contact Us
Should you have any inquiries, concerns, or requests regarding our Privacy Policy or the manner in which we manage your personal information, please do not hesitate to reach out to our Data Protection Officer (DPO) using the email address provided.
We extend our gratitude for selecting El Royale Casino. Your trust is highly esteemed, and we are resolute in our commitment to safeguarding your privacy and ensuring you have a secure and delightful gaming experience.